Premier Support for Project Server, Project Online, and SharePoint

Annual Support Programs

Arbutus Solutions provides Tier 2 support services to our clients. We work closely with your IT Help Desk (Tier 1 Support) to escalate and resolve issues related to custom solutions, configuration, security, connectivity, Project Server performance, and any questions you may have.

Limited Time Support

Arbutus Solutions allows clients the ability to purchase pre-packaged support hours. These packages are a popular way of ensuring support is available during critical periods such as on-boarding after an implementation, product upgrades, and training of new staff.

Clients of our support programs can receive rewards such as:

  • Dedicated Arbutus staff who know your business
  • Guaranteed response times
  • Access to our online support
  • Access to a toll free call centre